Date:
11/24/2008 - 8:10am
We just celebrated my daughter's birthday this weekend. After her friends left she said, "Wow, my friends really know what I like." Reflect on that comment for a moment.
Isn't that our goal with our customers? (Don't forget, we all have internal and external customers. Some pay the bills and others help to get the job done. They're equally important if your goal is to enjoy life.) Just like we get to chose our friends, we also get to chose our customers. We chose how to treat our friends - just like our customers.